Frequently Asked Questions (FAQ)
Find answers to the most common questions about shopping at AngusBespokeCreation. If you need help, please contact us during our support hours: Monday-Friday, 9:00 AM-5:00 PM GMT.
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1. Shipping & Delivery
How much does shipping cost?
Free UK mainland delivery is included unless stated otherwise on the product page. There are no hidden handling fees at checkout.
Where do you deliver?
We currently deliver within the United Kingdom only. We do not deliver to PO boxes, APO, FPO, or DPO addresses.
How long will it take to receive my order?
Most handmade furniture and bar products are made to order. The typical build time is 2-3 weeks before dispatch unless a different timeframe is agreed with you before purchase.
Smaller ready-made items are usually processed within 1-2 business days.
After dispatch, delivery usually takes 3-5 business days depending on the courier and item size.
How are large items delivered?
Large furniture items may be delivered by pallet or kerbside courier. Please make sure your delivery address and phone number are correct so the courier can arrange delivery.
How can I track my order?
Once your order has been dispatched, you will receive an email with tracking details where available.
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2. Returns & Refunds
What is your return policy?
Standard, non-custom items may be returned within 60 days of delivery if unused, undamaged, and in original condition.
Can I return custom-made or bespoke items?
Custom-made, bespoke, or personalised items are made to your agreed specification and cannot usually be returned because you changed your mind. This does not affect your legal rights if an item is faulty, damaged, or not as described.
What if my item arrives damaged or incorrect?
Please contact support@angusbespokecreation.shop within 7 days of delivery with your order number and clear photos. We will arrange a repair, replacement, or refund where appropriate.
Are there return fees?
Return shipping for faulty, damaged, or incorrect items will be covered by us. For standard non-faulty returns, please contact us first so we can confirm the correct return process.
Can I return my item in person?
Please contact us before returning any item. If an in-person return is agreed, it must be arranged with us first.
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3. Products & Craftsmanship
Are your products handmade?
Yes. AngusBespokeCreation makes handmade rustic bars, bespoke furniture, reclaimed-wood furniture, and home decor items.
Why does my product look slightly different from the photo?
Because reclaimed and natural timber is used, small differences in grain, colour, shape, and finish may occur. These natural variations are part of the product character and do not mean the item is faulty.
Can I request a custom size or finish?
Yes, for many products. Please contact us before ordering to discuss custom sizing, layout, finish, access requirements, and any additional costs.
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4. Payments & Security
What payment methods do you accept?
We accept the payment methods shown at checkout. Available payment options may vary depending on your device, location, and checkout settings.
Is my payment secure?
Yes. Payments are processed securely through Shopify checkout and third-party payment providers. We do not receive or store your full card or banking details.
When will I be charged?
Payment is usually taken when you place your order so we can begin processing or building your item.
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Contact Us
ANGUS BESPOKE CREATIONS LTD
Company number: SC749436
Address:
Unit 5, 2 Roberts Street
Forfar
DD8 3DG
United Kingdom
Email: support@angusbespokecreation.shop
Phone: +447972643185
Support hours: Monday-Friday, 9:00 AM-5:00 PM GMT.